Warranty & Return Policy

Warranty PolicyTerminal customersBuy from distributorsBuy from our official storeContact the sellerContact the customer service of the storeWholesale customersContact the agentContact our sales manager

Warranty Information

Eleglide provides an easy, reliable and efficient service for all products under our warranty. Please refer to the chart below for the warranty periods of various products and accessories.

If you have a warranty related issue with your Eleglide product, please contact us. You should provide all relevant order information such as warranty cards, invoices, receipts, etc.

Eleglide

Product Category

Model

Components

Warranty

Electric Scooter

S1

S1 Plus

D1

D1 Master

Frame

1 year

Motor

1 year

Controller

1 year

Accelerator

1 year

Battery

6 months

Charger

6 months

Display

1 year

Disc Brake

1 year

Brake Assembly

1 year

Folding Assembly

1 year

Front Light

1 year

Rear Light

1 year

Handlebar

1 year

Handlebar Grip

14 days

Wheel

30 days

Saddle (D1)

14 days

Others

14 days

Electric Bike

F1

M1

M1 Plus

Frame

3 years

Front Fork

1 year

Controller

1 year

Motor

1 year

Accelerator

1 year

Charger

1 year

Battery

6 months

Control Panel

6 months

Chainwheel

6 months

Freewheel

6 months

Brake Assembly

6 months

Thumb Shifter

6 months

Front Derailleur

6 months

Rear Derailleur

6 months

Kickstand

3 months

Front Light

6 months

Pedal

3 months

Others

14 days

 

Warranty Process

  • Buyers have to provide sufficient proof of purchase.
  • A description of the defect needs be provided in order to issue a warranty claim.
  • Visible proof of defect must be provided along with the item's serial number (if any).
  • Eleglide must document what happens when buyers troubleshoot the products.
  • You may need to return an item for quality inspection.
  • When you return the defective product, you should put it in the original packaging or the packaging approved by the dealer.

Valid proof of purchase

  • The order number of your online purchase from the Eleglide's authorized reseller. (Check the resellers from where to buy page.)
  • Sales invoice.
  • Dated sales receipt from the authorized Eleglide's reseller.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that the item was originally shipped to).

Warranty will be void in the following cases

  • The product is out of the warranty period.
  • The product is lost or stolen.
  • The product is free or complimentary.
  • The product is used in inappropriate ways or conditions, including but not limited to: falls, extreme temperatures, water, improper operations.
  • The product is not in its original state, such as modifications.
  • The product has been used in combinations with accessories that is not compatible with the product.
  • Buyers have no sufficient proof of purchase of products.
  • Unsupported software or firmware has been installed to the product.
  • When a damage is caused by the customer, the customer is responsible for the costs for the repairs and shipment.
  • Customers' personal items are sent to Eleglide, instead of the Eleglide products.
  • The product is purchased from an unauthorized re-seller.

Repair

  • To request a repair, please write an email to: [email protected]
  • The serial number, description of the issue, a short video or photos and the invoice (PDF) should be included in your email.
  • We will respond within 24 hours after receiving your email.