If the products are purchased through an authorized retailer, the return policies of the retailer shall be followed and the product cannot be returned to Eleglide-ebike.com directly. All products, except those on clearance, purchased on the Eleglide Website are subject to the terms and conditions below.
Please read the below terms and conditions thoroughly before returning through.
TERMS AND CONDITIONS
All products purchased through our website must fulfill these conditions in order to be entitled to a return/exchange.
1. ORDER CANCELLATION
Before Shipment :
You can cancel your order if it hasn’t left our warehouse, get in touch with our customer service @Eleglide-ebike.com for an order cancellation.
To request an order cancellation after it has been shipped(including cases where the parcel is rejected and the parcel is returned the way it came), the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of €100.
Eleglide Ebike will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.
If a customer decided to arrange the return shipment by himself and the request has been confirmed by Eleglide Ebike’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Eleglide Ebike will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
The customer needs to email Eleglide Ebike’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Eleglide Ebike will email the customer a cancellation notification email. The customer shall not send a return package to Eleglide Ebike without receiving notification. Eleglide Ebike will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.