E-bikeTroubleshooting
Please check the following issues before sending to designated repair offices.
| Problem | Possible Causes | Solutions |
| Display does not work/ Vehicle can not turn on | a. No power supply for vehicles. b. The electric wire is not plugged in properly c. Display is damaged d. Controller burnout or water damage |
a. Charge the battery b. Reconnect the electric wire properly c & d. Contact the re-seller for helping to solve it. |
| Front light does not work | a. Wire is not plugged in properlyte b. It is damaged |
a. Plug the wire in properly. b. Contact re-seller. |
| Battery does not charge | a. Charger is not plugged in properly b. Battery if out/below of temperature site. c. Battery is under rated voltage |
a. Plug in properly and charge. b. Make sure it is the resume Charging temperature. c. Contact re-seller. |
| Insufficient Range | a. Battery is not in full charge. b. Tyre pressure is low c. Frequent braking d. Battery aging or attenuation d. Low ambient temperature, battery capacity attenuation. |
a. Charge the battery fully. b. Check the pressure before every use. c. Develop good drive habits. d. It’s normal. |
| Motor does not work | a. Brake lever does not back properly b. The electric wire is not plugged in properly c. Sensor/controller is inefficient |
a. Readjust brake lever b. Plug the electric wire in properly. c. Contact for help. |
Scooter Troubleshooting
| LED Display Error Code | ||
| Code | Possible Causes | Solutions |
| ERRO 1 | Motor Problem | a. Check and Plug the wire in properly b. Revise/Replace the Motor |
| ERRO 2 | Accelerator | a. Revise/Replace LED Dispaly |
| ERRO 3 | Controller Problem | a. Revise/Replace controller |
| ERRO 4 | Brake Lever Problem |
a. Replace the Brake Lever wire tact re-seller |
| ERRO 5 | Low-voltage protection | a. Charge it b. Contact re-seller |
| ERRO 6 | Communication failure, Led display can not receive the instruction from controller | a. Check and Plug the wire in properly b. Replace the motor c. Replace the LED display d. Contact re-seller. |
| ERRO 7 | Communication failure, controller can not receive the instruction from Led display | a. Check and Plug the wire in properly b. Replace the motor c. Replace the LED display d. Contact re-seller |
| Other Problems | ||
| Problem | Possible Causes | Solutions |
| Display and power indicator does not work |
a. No power supply for vehicles. b. The electric wire is not plugged in properly c. Display is damaged d. Controller burnout or water damage |
a. Charge the battery b. Reconnect the electric wire properly c & d. Contact the re-seller for helping to solve it |
| Battery does not charge |
a. Charger is not plugged in properly b. Battery if out/below of temperature site. c. Battery is under rated voltage |
a. Plug the wire in properly b. Contact re-seller |
| Insufficient Range |
a. Battery is not in full charge. b. Tyre pressure is low c. Frequent braking d. Battery aging or attenuation e. Low ambient temperature, battery |
a. Plug in properly and charge b. Make sure it’s the resume charging temperature c. Contact re-seller d. Charge the battery fully |
| Motor does not work |
a. The electric wire is not plugged in properly b. Sensor / controller is inefficient |
a. Check the pressure before every use. b. Develop good drive habits. c. It’s normal. d. Contact re-seller. |
Attention: If any other failures occurred and you can not find any solution above, please contact the re-seller to solve it. And if you need to which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
If you still have questions, don't hesitate t ocontact the customer service at [email protected]